Frequent questions
Is required. In this way you can benefit from a safe, fast and personalized purchase. After the first purchase, your shipping details will be saved so that they can automatically appear in a next order.
You can make the payment through these options:
• Visa, Mastercard, Diners Club, American Express debit / credit card.
• Visa, Mastercard, Diners Club, American Express debit / credit card.
You will receive a shipping confirmation within the next 48 hours.
The delivery time to your home will be determined by the company that makes the deliveries. If it is within the country, shipping will be through Olva Courier and if it is international, it will be DHL.
Approximate delivery time within Peru:
- Lima 24 hours
- Capital by department 48 hours
International delivery time:
- America 3 business days
- Europe 4 business days
- Asia and Oceania 5 business days
These times are for the central areas of each city, if it is a remote area it should be considered between an additional 1-2 days.
The delivery time to your home will be determined by the company that makes the deliveries. If it is within the country, shipping will be through Olva Courier and if it is international, it will be DHL.
Approximate delivery time within Peru:
- Lima 24 hours
- Capital by department 48 hours
International delivery time:
- America 3 business days
- Europe 4 business days
- Asia and Oceania 5 business days
These times are for the central areas of each city, if it is a remote area it should be considered between an additional 1-2 days.
Yes. You can select this option during the purchase process.
For Peru, prices do include VAT. For the rest of countries, the tax is not included,
it will be assumed by the client.
it will be assumed by the client.
All our shipments to Peru have attached a ballot or purchase invoice issued with Pimalpaka SAC corporate paper with all the customer data and articles.
For foreigners, an indicative sales ticket is issued and will not serve as a purchase document.
For foreigners, an indicative sales ticket is issued and will not serve as a purchase document.
Returns of products purchased through the web are not accepted. The client may make changes only in the store in Lima, Peru as long as the following conditions are met:
- That the product is new, without signs of use, with the seals placed on the product, and without tearing or breaking the original labels.
- That the product has not been tampered with.
Once the company verifies that the conditions are met, the client may exchange
the item for another one that we have in stock of equal or greater amount, paying the difference, or for a voucher.
In case the product has factory defects, the customer must contact pimalpaka@gmail.com to review the case.
- That the product is new, without signs of use, with the seals placed on the product, and without tearing or breaking the original labels.
- That the product has not been tampered with.
Once the company verifies that the conditions are met, the client may exchange
the item for another one that we have in stock of equal or greater amount, paying the difference, or for a voucher.
In case the product has factory defects, the customer must contact pimalpaka@gmail.com to review the case.
All KDS accessories are handmade and made from organic raw materials. They are unique pieces that must be washed by hand. Only totes can be washed using a machine for washing and spinning, they must be dried in the open air.
Yes, all Karin de la Sierra products are guaranteed for 60 days from the date of the shipping confirmation. The warranty applies to any factory failure. For any questions on this subject write to us at pimalpaka@gmail.com
Write us at pimalpaka@gmail.com with your questions.
Customs of each country maintains a different minimum amount free of payment for imports, so the payment of local taxes depends on this amount.
Source: DHL
Source: DHL