The company does not offer refunds under any circumstances.
No changes are accepted for sales made outside of Peru.
Changes to the purchase can only be made once.
The exchange is always made with a sales receipt/invoice or gift receipt. Exchanges are only accepted if the product is in perfect condition and as it left the store, with original packaging in good condition.
Changes valid for an amount equal to or greater than the sale (by paying the difference).
Every change results in the issuance of a credit note that supports the transaction, which will be valid for 1 day. If the entire credit is not used that day, the credit balance will be cancelled.
Important information about taxes or duties
Please note that international shipments may incur additional charges (such as taxes and duties) once the shipment arrives in your country. Karin de la Sierra cannot predict what these amounts will be, as they are determined by the Customs authorities of each country.
You are responsible for paying any additional fees requested by the authorities in your country. Contacting Customs can help you find out the tax-free import amount determined in your country and/or calculate how much you will have to pay in taxes for the item you are purchasing.
In the event that you refuse to receive your order due to additional charges determined by Customs, Karin de la Sierra reserves the right to charge you for both the shipping and return costs of the product, as well as any additional amount generated by Customs.
The courier will make two attempts to deliver your order to the address provided. Your order will be returned to Karin de la Sierra after two failed attempts. If this happens, Karin de la Sierra reserves the right to charge you any shipping costs, administrative fees, and any compensation for product damage.